Why Health Care Is the Second Leading Cause of Death in America and How To Ensure That It's Not Yours.
To get good results, health care needs to be managed as a process. You can't cook an omelet before cracking the eggs. But health care often acts as if many actions it takes donít need to be connected in any logical order.
The process of health care has many steps that need to be connected and need to include you. Ch. 11
Managing a process starts with being clear about its purpose. The purpose of health care might logically be to "enable people to lead the lives they want.” Ch. 12
A great deal of health care is delivered without thinking through whether it will "enable people to lead the lives they want." Ch. 4, 12
Unintended consequences in health care are common, but they are generally not noticed or addressed. Ch. 4, 10
A dozen common approaches to fixing health care are unlikely to work because they donít start with clarity about the purpose of health care. Ch. 13